I made an online appointment and got a response that it was received. However, I never got a follow-up confirmation as it stated. When I called to confirm myself, I was told that they don't accept appointments for Saturday. Why then did the online system let me set it or did someone not call respond with that information? When I did bring my vehicle in I asked for an oil change and a tire rotation and indicated that my tires were low. When I got my vehicle back the low tire indicated was still on for the same tire. I questioned the service desk and they said I needed to drive the truck in order for it to be recalibrated. I did and the low tire moved indicating they did performed the tire rotation, but failed to inflate the tires. Isn't checking tire pressure part of the general inspection. If the tire pressure wasn't checked, when I specifically said it was low - what else wasn't checked. I have not had the greatest experiences with this dealership with my initial purchase or subsequent service. I decided to give them another chance since I like to support local businesses and it is convenient (close by). But now I have to ask myself why? Each time I have had a bad experience of some sort. I let them know and then the next time it is something else. At this point I am not sure if I will return, which is sad because they are close to me. The people are nice, but the service in my opinion needs improvement or at least some form of quality control.