20065 Katy Freeway
Katy, TX 77450

(281) 994-5050

Mon - Tue: Closed

Wed: 8:00AM - 5:00PM

Thu - Sun: Closed

73.3% would refer friends and family to us

1 stars Customer since 2019

Retainer was broke by the hygienist who poorly re-affixed it and it broke again a couple months later, causing shifting and the practice is trying to make me pay for what they did. Unbelievable.

GMS Orthodontics - Katy replied:

We would like to apologize for your negative experience at our office. We?d like to learn more about your specific situation and make things right. If you wouldn?t mind giving us a call, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.

5 stars Customer since 2019

Quick service, knowledgeable team

2 stars Verified customer

I didn’t like that the woman that was doing my work on my mouth was not practicing proper aseptic techniques. Her excuse was this wasn’t her regular office. She was not changing her gloves after touching counter tops and everything around her. She would place tools on the counter tops without using a tray or cover. The work that was done was not explained or after care or what to expect for later.

4 stars Verified customer

Was ok first time there. Needs a bit more improvement on the place, as well into the equipment

3 stars Verified customer

The only reason I'm giving 3 stars instead of 2 or even 1 is because of the change in orthodontists and most of the staff. We were initially told that our child would be in braces for 18 months, and be out of them before their Senior year in High School. The braces were placed in January of our child's sophomore year. Our child has graduated, and is STILL in braces - and the doctor says it could be SEPTEMBER. NOT HAPPY AT ALL.

4 stars Verified customer

It is tough having the team only in the office every other week.

1 stars Customer since 2014

This time my mother took her in my absence. Noe was the assistant that day. my mother and Noe started a conversation in Spanish. He asked what sport Maryah played which she replied Softball. Noe proceeded to say that's for 'Marymacha'( butch or tomboy ) girls. He then asked if my daughter knew how to speak Spanish. Since my mom said she knew a little, he said that Maryah was Mensa ( dumb). My daughter was listening but was not able to respond since she was in the dentist chair. Ive been your customer for years and i have never been to your office and been treated this way. I need someone to call me back to fix this or I'm going to take my business elsewhere

4 stars Verified customer

New management, so it's too early to tell.

1 stars Verified customer

Communication and overall service is unacceptable with this Orthodontist practice. I am very dissatisfied. My son has had his braces on for over 3 years now. I would not reccommend this practice to anyone.

1 stars Verified customer

Horrible! ! 5th ortho in 5 months. Tech put his hands in my daughters mouth without gloves on. She had this devise to keep her mouth open for over 30 minutes while the ortho announced he was taking a lunch break! Tech touched sanitized tools without gloves on then put them in her mouth. Her lips are so swollen and cut from her mouth being pryed open for so long. Then the ortho told us that they were too busy to make sure the bracket was going to stay on and that they would deal with it next time. Yes, causing another delay.

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