The only reason I'm giving 3 stars instead of 2 or even 1 is because of the change in orthodontists and most of the staff. We were initially told that our child would be in braces for 18 months, and be out of them before their Senior year in High School. The braces were placed in January of our child's sophomore year. Our child has graduated, and is STILL in braces - and the doctor says it could be SEPTEMBER. NOT HAPPY AT ALL.