69.4% would refer friends and family to us

4 stars Customer since 2016

Jordan and the front office personnel are always friendly and helpful.

In my 2 visits of observations, they are consistently having issues with infection control and hand washing practice.

In 30 minutes of observation during this visit with my daughter......

- Dentist put on the gloves, held records and then touched a patient's mouth; took off the gloves after; went back to the office, checked on his cell phone.....never washed hands;

- Two assistants were working with different patients, had gloves on and touched patient's mouth; searched for items in the cabinets and drawers; contaminated through the cabinet handles and supplies.

5 stars Verified customer

So far everything is working out well. The orthodontist team is great! Jordan is professional, organized and keeps us up to date on our upcoming appointments.

Just within a few short months of installation, August 2017, we noticed bottom teeth are shifting to correct positions.

4 stars Verified customer

We have not had any major issues thus far. Jordan the coordinator for the Orthodontist Dept. is professional and appears to be well organized.. The two orthodontist techs and the Dentist are very pleasant to talk with. The techs appear to be knowledgeable and the Orthodontist addressed an issue I had in an acceptable manner.

We are only a few months into the treatment and I hope all goes well. .

Note:There is an ex-ray that the Sugar land Office is not equipped to do therefore, you will be required to drive to the North Loop Office or pay out of pocket to get it done at another lab. I was not made aware of this at the time we made our decision to get treatment at this office though I'm not sure it would have made a impact on our decision but would have liked to have known about it earlier.

2 stars Verified customer

The lady at the front desk failed to let the ortho techs know my son was checked in for his appointment, therefore we waited longer than necessary for him to be seen.

The ortho tech is very nice and friendly.

More chairs are needed in the waiting area to accommodate customers.

1 stars Verified customer

Poor - this is the third time appointment had to be rescheduled due to the doctor "running behind or scheduling issues". This office is becoming more and more unreliable and making things very inconvenient for patients. They seem to overbook patients and don't have enough seating in the waiting area. Patients have to stand up forever before a seat is available. Ridiculous

4 stars Customer since 2017

The service in Sugar Land is always great! I would recommend this location for an othondontis you can depend on and trust.

5 stars Customer since 2014

Getting braces is an interesting process so far. On the dental side, I just want the crowns that I'm supposed to get to be excellent.

1 stars Verified customer

We had to wait an hour before seeing the tech for my son's ortho maintenance. Also, there is not enough seating in the waiting area. Staff is friendly.

3 stars Customer since 2016

Need to work on reducing patient wait time at the lobby. If they want patients to wait, then get a bigger TV with better signal.....Thanks

4 stars Customer since 2016

Need better scheduling to reduce lobby wait time.

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