69.8% would refer friends and family to us

2 stars Verified customer

The lady at the front desk failed to let the ortho techs know my son was checked in for his appointment, therefore we waited longer than necessary for him to be seen.

The ortho tech is very nice and friendly.

More chairs are needed in the waiting area to accommodate customers.

1 stars Verified customer

Poor - this is the third time appointment had to be rescheduled due to the doctor "running behind or scheduling issues". This office is becoming more and more unreliable and making things very inconvenient for patients. They seem to overbook patients and don't have enough seating in the waiting area. Patients have to stand up forever before a seat is available. Ridiculous

4 stars Customer since 2017

The service in Sugar Land is always great! I would recommend this location for an othondontis you can depend on and trust.

5 stars Customer since 2014

Getting braces is an interesting process so far. On the dental side, I just want the crowns that I'm supposed to get to be excellent.

3 stars Customer since 2016

Need to work on reducing patient wait time at the lobby. If they want patients to wait, then get a bigger TV with better signal.....Thanks

4 stars Customer since 2016

Need better scheduling to reduce lobby wait time.

3 stars Verified customer

My daughters appointment was for 2 pm We arrived at 1 pm, The orthodontics team didn't arrive until 2:10. I think the orthodontics team should have been there around 1:30 pm.

3 stars Customer since 2016

Over all was an okay experience. I just feel like the dental assistant assigned to me could have interacted a little better with me, let me know what was going on. Not talk to me like I am a child. The doctor was fine, had no issues with her. The women in the front desk area could have given better customer service and not attitude.

5 stars Customer since 2015

Service was excellent

1 stars Customer since 2013

We checked in at 7:38 yesterday and my daughter was not called in until 8:15. Both of the helpers didn't have any patients at the time I passed to go to the restroom. I inquired with Monica and she said her packet was filed. I didn't know how that happened then she pulled her chart.we both late to school and work for 30 minutes. I am very very disappointed with your service. This is an on going issue