I own a service company. I did try to get someone though referrals or friends and was not having much luck. The companies not answering the phone, etc, understandable but not comforting when I am looking for a service at my home. I went to Angie's List and located someone in my category. They recommend two companies, one was not even close to what I needed but "Gold Standard" was exactly what I needed. I submitted a request and I received a response. We agreed on a time for an estimate in two weeks. He arrived on time, sent reminders the day before and the hour before. Called to make sure it was a go, and then showed up on time. He looked at the house and said he would send an estimate. The next day we received an estimate and a video on the care and maintenance of our type of flooring, Travertine. We agreed on the price and set a date two weeks away. He told us what to expect and what we needed to do. He called the day before and the day of to verify everything was ready and showed up on time. The job was completed that day. He sent us photo of the before and after of the floor and gave instructions to allow the floor to dry. He dealt only with my wife in person who was comfortable and happy with him. In the end the floors are much better then they have been. They are clean and sealed. This event has been a mixed blessing for me personally. On one hand, the floors are great, my wife is happy, and it was a pleasant experience. On the other hand, I look at my company and think of all the ways we can be better about creating a great experience for our customers just like this one. In summary, We loved the work, We loved the experience, and we would definitely recommend and use again. I am not sure if we paid the cheapest price to get this done but I believe we paid a fair price for the services we received. And I am happy with that.