The young lady st the desk showed me how to take a picture off my phone for a discount Gould's offered. Everyone was courteous. The ambiance for the pedicure set the setting for a relaxing experience. The technician, Amanda, was fabulous! Her hands should be insured. I really wanted to relax and enjoy the treat, so I closed my eyes and succumbed to the massage chair and Amanda's skills. At another time I might have spoken more, but this wasn't something I do frequently so I wanted to enjoy it all...and I did.