We have always had good service especially when Leo was our service advisor but this time was different. We dropped our vehicle off on a Sunday night and waited for a call all day Monday and we finally called and were told it would be ready at 5 pm. Not enough time to pick up by 5:30 for me. I should have just dropped the vehicle off on Monday afternoon( we did have an appointment for Monday. My intentions were to pick up my truck and drop my car ( also an appointment on Tuesday but my car wasn’t ready again until 5:10 pm. Not enough time to pick up before closing.
The new service advisor was nice and went over all that was performed on the car. I guess we were very spoiled with Leo though
Just a word of advice to other customers if you leave your car you need to call Grant to get a ETA on you vehicle and sometimes you need to call a couple of times. Leo use to give us a call with a time our vehicle would be ready so I wasn’t wondering all day what time to pick it up. At least Leo would say “ you vehicle will be ready at a specific time and I could make it there before closing.We have never had a problem with any of our vehicles so I would still recommend Grant