I contacted on Saturday 10/14/17 office to get a medication refill and spoke to someone and told them I needed medication that day. Our normal vet was not in the office that day and they told me they would ask the vet that was there that day if he would do the refill. I asked when I should call back about his response. I was told I did not need to call and that they would call me later that day. I had contacted office around 8:20 am.
I never received return call and when I realized that I had not gotten return call was after 2 PM and office was closed.
I called on Monday 10/16/17 and the medication had been approved, The medicine was for a cough and my dog had very bad episodes of coughing that night which also kept my husband and myself awake.
I am just upset that I was told my call would be returned and was not returned