Received an email stating we "missed" our appointment. No, we didn't miss our appointment at 8:20. We actually showed up at 8:10 with 4 walk-ins before us. Got to the window at 8:30, and was informed the nurse didnt show up. It would have been nice to know before my arrival, so that my kids wouldn't have missed school, and myself as a single mother/income wouldnt of had to missed 2 hours of work. I'm not the one to complain, but this has happened twice so far this year. Very inconvenient and not professional!