I'm always asked if I desire a beverage and I really like the hot tea. My last visit, the receptionist thought they were out but said she would look again and when I got back to Liza's station after my shampoo, it was there! Liza does a fabulous job of listening to my preferences and as I had several pictures to show her, she asked what I liked about all of them. That really narrowed what I was looking for and she did just that. I really like my cut and the service!!