I was very impressed starting with the kindness of the assistant who welcomed me to the office. She showed me the computer sign in system and answered all questions. I waited a few minutes and then was shown in to see Dr. Hagen. He listened to my reasons for being there, explained very thoroughly his training and philosophy, very scientifically oriented, yet open to alternative procedures, such as acupuncture. He explained in detail the therapy and equipment to be used. I felt confident that we could work toward helping me with my back pain.