Hailo Flooring, Inc.

Flooring

5 stars 59 reviews

12005 Jack Benny Drive Suite 104
 Rancho Cucamonga, California 91739

(909) 646-3444

Mon - Fri: 8:00AM - 6:00PM

Sat: 10:00AM - 4:00PM

Sun: Closed

96.6% would refer friends and family to us

1 stars Customer since 2016

On my initial visit everything went well. I choose the material, and they sent someone out to see the job and measure, ... Read More

Hailo Flooring, Inc. replied:

Doug,

I'm sorry to hear of your interpretation of how your experience was at Hailo Flooring. After speaking with all personnel involved in your project, it seems that there are some blurred lines of communication. On the day you came in to the show room to leave your deposit, you were informed of our company policy to make sure that each of our jobs are installed to industry standard, and this requires the floor to be level. With that being said there could be a possibility of floor prep needed, this is possible on any job and this is something that is clearly stated on your estimate. There was no mention of re-measuring your floors to increase the price of the estimate, only a jobsite visit to make sure your floors were within tolerance for installation. This was also discussed with the gentleman who was present at the initial job site visit with our Estimator you were not present at that time.

During your visit at the store, before you left, we made arrangements to send someone out to the house to check for floor prep with in the hour. When we had someone at the house you were called and we let you know we had someone waiting there. You informed us that you were at Lowes and would be at the property in 10 minutes. We attempted to call you and had our employee waiting for you at the house for 45 minutes. No one ever showed up, and we never received a call back from you. We continued to reach out to you until the next day and still were unsuccessful. Since there was no inspection of the floors to check for any possible floor prep, there was no new estimate given.

With all of this being said, it is unclear how you felt like you were being bated or swindled into anything, as we were making every effort to thoroughly inspect your floors to ensure a smooth installation. It is unfortunate that we weren't able to work together on this project, but are happy to hear that you have since completed your project. We wish you the best in your remodel.

All our best,

Kevin and Tammie Enriquez

5 stars Customer since 2016

So far so awesome!

5 stars Customer since 2016

Ryan has been a pleasure to work with.

5 stars Verified customer

Ryan was amzaing. He answered all of our questions and explained the pros and cons in terms we could understand. The pri ... Read More

5 stars Customer since 2016

Ryan was extremely helpful, informative and patient with all our questions and specific needs.

5 stars Customer since 2016

At some point and time, my wife and I spoke with at least two sales persons & the owners during our shopping. Everyone ... Read More

5 stars Customer since 2016

Great service! I have a rental property and was fortunate enough to find a renter that wanted to move in within 3 days. ... Read More

5 stars Customer since 2016

Friendly, Professional, Knew flooring. Going to Hailo was a great experience. Can hardly wait to see my new floors. Wi ... Read More

5 stars Customer since 2013

As always.....a fantastic experience. Kevin's crews are extremely professional, reliable and hard working. I have had ... Read More

5 stars Verified customer

Great product offerings, superb customer service fair prices. Can't be beat!