I am very disappointed by my experience. I came in with a picture of my last hair cut and I specifically asked for my hair to be longer than in the picture. I also said being able to have my hair in a pony tail is important to me. I came out with hair that does not touch my shoulders. I would hope in the future you teach hairstylists to verify the length they are about to cut off before cutting. My stylist cut in the back without asking and furthermore, I could not see what she was cutting. However, once I realized, it was too late to mitigate the damages. I am extremely disappointed and will not return nor recommend your salon. Although hair will grow back, it is disappointing to have spent money on this haircut and even more disappointing that I cannot feel like myself in this style.