After having several amazingly perfect haircuts from Katie, my last one just didn't work. But Katie, bless her heart, worked so hard to make sure that this cut was just right. She took A LOT of time to question me about what wasn't working and what I was wanting. And by the time I left, I felt very satisfied that we were back on the right track. And today, the day after, I'm feeling very good about my cut! Thank you, Katie, for your patience and willingness to keep at it until we got it right! I"ll see you in 5 weeks for my next cut! (And the color was perfect, as always!).