They are nice and friendly but they don't make sure to provide the services that you've asked for in the initial sign-up. You can't add on any services that you haven't made an explicit appointment for because they aren't ready to perform them. They don't have aestheticians on shift to perform services or if they do the service isn't ready and getting things ready eats away at your scheduled time. Also their membership is complicated and you don't really get anything; you literally just pay for a monthly facial/massage and that's it. The point of joining and being a loyal monthly customer is that you should get a variety of services at a significantly reduced rate, not a few dollars shaved off here or there for only two services.
We apologize if there was a service you were interested in that we were unable to perform when you arrived. We do have aestheticians available until 9:00 PM during the week and until close on the weekends. There are certain services that only certain therapists or aestheticians are trained in so it does help to know exactly what you want beforehand so that we can book you at the best time to be able to do all of your requested services. As for the membership it saves you $40 off of all massages facials, peels, microdermabrasion and LEDs, it allows you to get discounts on our products and to purchase gift cards at the $40 lower member rate, to bring guests in at the member rates and to get other member specials throughout the year. Your membership payment each month pays for 1 massage or facial, but you may come as many times as you would like to each month and just pay the much lower member rates for each service. We would be happy to go over this in more detail if you are interested!