85.5% would refer friends and family to us

3 stars Customer since 2020

It was my first experience having a professional massage. I read and researched what was expected. A one hour FULL body massage,( nothing else included) sounds delightful.The two things that were disappointing was that she finished 10 minutes early and that my arms and hands were never involved in the FULL body massage. Why not give two minutes to each arm to satisfy your client? The front desk asked how my experience was. I said it very nice except that those that mentioned. Front office explained its a 50 minute massage. That they give you 5 minutes to undress and get dressed, & what about her never touching arms and hands? Oh I'm she said I will mention that to her.

5 stars Verified customer

I have enjoyed my massages every time I come to H&S

2 stars Customer since 2020

I am sure there are worse places to get a massage, so there is that. But when you pay $100 for a 60min treatment, you would expect there to be a level of quality and service associated with that price. I am NOT talking about a 5 star spa experience or anything like that, I know $100 really is not that much and is somewhat standard for the industry. But for that price you should still have some quality associated with the experience. There was no relaxation waiting room aside from the place you sit when you walk in the door. They did not have a place to undress or lock up valuables (aside from the room where you get your massage). Since I was not provided a place to put my things, the only option I had was to throw my stuff on the chair in the corner of the room. When I got there I noticed standard amenities offered at other places, like having your room smell like lavender, was an extra charge. I did want to upgrade to a hot stone massage when I got there but after a few minutes of waiting they told me they didn't actually have anyone qualified to perform that treatment. The girl I got to give me the massage was fresh out of school and Just so happen to be horrible at her job. The only reason why I gave this company to stars is because the people at the front desk or extremely nice and polite. That was pretty much the only redeeming quality of my visit. The thing is, I have no problems with paying premium prices for a massage, but I would expect the visit to reflect the price I paid. To put things into perspective, if I paid $50 for my service here, it would still be too much but I wouldn't be annoyed enough to to write a review. At $100, I am just saying that people should set their expectations very low.

5 stars Customer since 2020

Loved my facial. Meghan did an outstanding job.

5 stars Customer since 2019

She is awesome!!!!

5 stars Verified customer

Abigail was amazing! I will be coming back to her!

4 stars Verified customer

My first visit to Hand and Stone was perfect. The staff was very professional and me aesthetician was very knowledgable. There was no pressure to buy additional products. I will be back .

5 stars Customer since 2020

Very knowledgeable and calming experience

5 stars Customer since 2018

I had a facial and a microdermabrasion by Emily and she is fantastic! Very knowledgeable, about products and services I needed for aging skin. She has an amazing touch. It was an awesome experience. Very thankful for my glowing skin!

5 stars Customer since 2020

Angelique was wonderful. Very professional and attentive to my comfort during the entire session! I will definitely be back. Thank you for such great service!

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