84.0% would refer friends and family to us

1 stars Customer since 2017

This company will continue to charge you even when you are no longer a member. After some time has gone by, they will put your name back in their system and charge you some more. I’ve had to consult a lawyer to get them to stop. I’m absolutely not kidding. I’ve never seen anything like this company. Stay clear of them!!!

2 stars Verified customer

I am disappointed in how long it takes for anyone to respond to appointment requests as a member! Unacceptable to have no response and an absolute inconvenience.

1 stars Customer since 2017

During the pandemic the have consistently debited my account, when after a request to cancel. When I called I was told they would continue to debit my account for another month and the credits that I have will expire in 90day. For someone who has underlying health concerns and do not feel comfortable retuning for service as the numbers continue to spike, this is a gross in justice to loyal customers.

5 stars Customer since 2014

Great place! I love Camille! Best massage therapist EVER!!! Reception is always friendly!

1 stars Customer since 2017

Very upset with hand and stone. Changed my rate when I was told I would be safe from it changing49.99 to 59.99. It was only for new members after the change was in place. My whole family had memberships. Cancel all of them!

5 stars Customer since 2014

Everyone is always friendly and professional regardless of when you go! They genuinely want you to have a great relaxing experience and strive for that in every part of your visit!

5 stars Customer since 2016

Robert at the front desk is amazing!! I was not able to get an appointment with Blair the girl I was use to, he recommended Ashley and although I was apprehensive I went with her and it turned out to be a wonderful experience

5 stars Customer since 2014

Very professional message therapist and very friendly staff!

5 stars Verified customer

Jason is the best therapist I've ever been to. Very clean, extremely nice staff.

5 stars Customer since 2018

Kimberly's facial was amazing!!! I've been getting the same facial from a few different estheticians at Hand & Stone, but I felt and seen a noticeable difference in my skin after my appointment with her. I was considering canceling my contract, but she's making me rethink canceling.