85.0% would refer friends and family to us

1 stars Verified customer

Dismissive entitled management was very difficult to work with. I was being charged twice per month for “membership” - went on for 4 months with no refunds. That’s it for me. Farewell!

1 stars Verified customer

The front staff was lovely, and the atmosphere was great. However, the massage was absolutely terrible and that is what you are paying for. I have had many many massages in the past and this massage therapist had no idea what she was doing. She lightly rubbed oil on me for 40 minutes (even covered the clock with a towel when she left the room) and called it an hour massage. Absolutely ridiculous and would not recommend.

Hand & Stone Annapolis Harbour Center replied:

We are terribly sorry to read that you had a terrible experience. Remember that there is open communication between massage therapist and client so if you would like a firmer pressure and/or a different type of massage you may request it. Our Massages are 60 minutes: 50 Minutes hands on, 5 minutes to disrobe and 5 to get dressed. We would love for you to come back to visit us as we have many wonderful professional Massage Therapists and Estheticians!

1 stars Customer since 2015

My wife and I both had massages there last Thursday evening. My wife enjoyed hers and her only complaint was that the person kept trying to upsell her the whole time. I also found it unusual that we weren't asked to fill out a little questionnaire beforehand about preferences, particularly since we were asked to arrive 15 minutes early to do so.

On the other hand, I would have to say that it was perhaps the worst massage I've ever received and I've had dozens. Brent asked me to start on my back which I found strange. He then proceeded to massage my neck almost exclusively for about 15 minutes including twisting and stretching it in different directions which wasn't at all relaxing. He finally moved onto my left arm and hand and again bent it in every direction and angle. I felt like I was at the chiropractor instead of a massage. When I mentioned to him that I would really like to have my back and shoulders massaged, his reply was "Is that all you want?" When I said no he then suggested that he do the other arm to "balance it out" then did my right arm. Then he started bending on my shoulders while I was still face up. Finally with about 15 minutes left, I rolled to my stomach and he worked on my back and shoulders a little bit. Then the time was up and he never even touched my glutes, legs, or feet.

To make matters worse, I was asked to pay $20 extra for "deep tissue" massage I guess because when he initially asked me what I wanted I told him that I liked a strong masseuse because I didn't mind a lot of pressure and mentioned the words "deep tissue". A deep tissue was not what I had but at the time I just wanted to pay and leave and not argue about it.

I won't be back.


5 stars Verified customer

My first appointment at Hand and Stone was great! The atmosphere was clean and peaceful. Alexa was great! She made sure I was comfortable and made great conversation. She is knowledgeable about what her job is about and well educated. I will be going back again.

5 stars Customer since 2015

My sessions with Adie are always wonderful. I wish I could come every day!

4 stars Customer since 2018

The massage therapist is wonderful.

5 stars Customer since 2018

Jose was fantastic. I felt so good after my massage and slept really good that night!

5 stars Verified customer

I have developed a trusting relationship with my masseuse who knows my needs.

5 stars Customer since 2018

friendly, professional, very skilled

5 stars Verified customer

I was very please with the staff, the environment, and my service. I will definitely recommend

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