96.1% would refer friends and family to us

5 stars Verified customer

Will was my Massage Therapist and listened to what was giving me problems but he did one better and found other trigger factors that contributed to my pain. I am pleased that Hand and Stone hired someone that has so much talent. Thank you will and thank you Hand and Stone.

4 stars Verified customer

Very professional and friendly service.

5 stars Customer since 2018

Excellent experience. I was given a member ship as a gift. The appointment started on time. The ambiance was appropriate for relaxation. My therapist was very thorough and frequently requested feedback from me about pressures. He was extremely professional

5 stars Customer since 2015

I have had a membership here for a few years now, and I’ll admit, I don’t find the time to come in as often as I should, but I’ve always enjoyed my sessions. But I called early in the morning on a busy Saturday for an emergency appt as my back had seized up the day before. They moved people around for me to accommodate me right away and even set me up with my regular therapist, Luis Luis is hands down the best masseuse I’ve ever had, He always gets to the source of the problems, he’s professional and very intuitive. If you want a relaxing massage, he’s incredible but if you have an issue, bad knots, or a nerve causing you pain like I did, there isn’t a better person to help you with it, I’m completely confident of that. One time I was congested and he spent time working out my neck and behind my ears to release the sinus pressure.

Yesterday I couldn’t stand up straight and today, after my massage with Luis, I feel so so much better. He really is something special, I just can’t say enough good things about him. Thank you Hand and Stone for always being such a great place for me, but I really thank you for fitting me in yesterday. You all are fantastic!!!

3 stars Verified customer

For the most part, I've enjoyed Hand and Stone downtown but there is one huge problem we're having. I'm a member who is considering using a different place because I stink really bad very time I walk out of Hand and Stone downtown. I'm not sure what oil is being used but my fiancé has also had the same issue. I smelled the distinct stench on her immediately the last time she came to me after her massage. We thought it was from one particular masseuse we were going to but realized the last time after I had someone else that I still came out of there stinking really bad. I hope H&S downtown changes the oil/lotion soon or I may have to switch my membership to somewhere else. Thank you for any and all consideration.

5 stars Verified customer

Everyone is very efficient and knowledgeable. I really enjoyed how courteous everyone was to me. The only thing missing was the champagne & strawberries

5 stars Customer since 2015

My therapist who I have been seeing now for almost 2yrs is te best knows my aches and pain, very professional, everyone is all the time. Love this particular place and I drive an hour fir my appt and would not go anywhere else. Thank so much for all that you do. See ya next month. of course they know me by name. lol I feel special all the time..

5 stars Customer since 2018

Nice atmosphere, very pleasant employees.

4 stars Customer since 2017

Massage was really good but the oil/lotion used was unpleasant.

4 stars Customer since 2018

The overall massage was great, very relaxing included all the extra amenities I asked for. The only thing that left me unsatisfied with my massage is that my massuse did not massage my hands or arms, and seemed to not know how to talk to me never lowered his voice to a soothing tone.