94.6% would refer friends and family to us

3 stars Verified customer

The re-enrollment process was easy and the receptionists were friendly. While my masseuse was friendly and upbeat, she was too vigorous with my massage--at times invoking yelps of pain. While some was muscle pressure related; there were times when she pulled on limbs and digits that were very painful. I reminded her that I was just looking for a relaxing, stress reducing massage but ended up stressed all throughout my treatment.

Hand & Stone Massage & Facial Spa - Wilmington replied:

Thank you for your feedback. We are truly sorry you were not satisfied with your recent experience. Our goal is for all of our clients to receive the best possible experience. Please give us a call at 302-633-1400 and ask to speak with the manager of the spa. We want to ensure that your next experience meets your expectations.

5 stars Customer since 2014

Very pleasant and relaxing experience every time!

5 stars Verified customer

Experience was super relaxing

The staff was very polite and attentive

Would recommend

5 stars Verified customer

Once again my therapist, Allona, was amazing. She listened to exactly what I needed and adjusted pressures where needed.

1 stars Customer since 2017

My first visit for a hot stone massage was quite good despite the fact I didn't feel that my therapist was a "polished" as she could have been. Unnecessary noise made during my massage when retrieving the stones, and slamming sounds of doors when getting the hot towels. The massage itself was acceptable. I joined as a member after my first visit.

My second visit was about 5 weeks later for a facial. I arrived early for my appointment and sat quietly in the waiting area. I was taken back on time for my appointment only to be handed a questionnaire after I entered the room. So my session time was reduced by my having to fill out a questionnaire before things ever got started. Really? My facial was nice and my skin felt good afterwards, BUT...during the time of the exfoliating mask, I lay on the table with nothing being done...could I not of at least had some shoulder massage time while the mask was working? I felt this was more lost time in my session. I added a peppermint scalp massage which was okay...the peppermint smelled great!! When my session was completed, I noticed it ended 10 minutes early. So with the paperwork, mask wait and early finish I felt as if I only had a max of a 40 minute session.

When I went out to pay, I informed the girl that I was unable to log into my membership account and she checked it only to find out it was never activated (so I lost out on bonus points for being able to book online). She activated it for me. I paid my $15 for the peppermint scalp massage plus a gratuity.

I do not like the pressure you feel about having to give a "set amount" gratuity when you aren't receiving top quality service. So my hour facial ended up costing me $90 and I walked away quite dissatisfied.

When I got home, I was able to log into my account only to find I had a $15 credit in my account. Why didn't the girl mention I had this credit which could have paid for my peppermint scalp massage? Instead I was made to pay for it out of pocket! Totally unprofessional!!

Because there were just too many unprofessional occurances that happened during my second visit, I will be cancelling my membership and not returning. There are too many other great massage and spa places out there for me to waste my time and money at Hand and Stone.

Hand & Stone Massage & Facial Spa - Wilmington replied:

Thank you for your feedback. We are truly sorry you were not satisfied with you recent experience. Our goal is for all of our clients to receive the best possible experience. Please give us a call at 302-633-1400 and ask to speak with the manager of the spa. We want to ensure that your next experience here with us will exceed your expectations.

4 stars Customer since 2017

Had a fantastic massage

5 stars Verified customer

Ashley did an awesome job getting the kinks out of my neck and shoulder, as usual. My monthly appointments have been great.

5 stars Verified customer

The staff is always very polite and the services are great!

5 stars Customer since 2014

Friendliness, professionalism and care is what you get at Hand & Stone, Kirkwood Highway! Sonya is just the best! My massage was awesome as usual! Thanks!

4 stars Customer since 2012

Jealsa did a great c-spine massage overall this place is consistently good and reasonably priced