There is more competition within the pet store and pet service industries than ever before. Consequently, a privately owned business must be doing something rather special in order to not only survive but thrive . This is the case with Harbor Animal Hospital. One of the many differences is that Harbor has been performing customer excellence since opening their doors. They weren't forced to "up their game" in order to be competitive, because they already had high standards.
Even though we moved from Torrance, where Harbor Animal Hospital is located, to Culver City...there was never a hesitation or discussion as to where we would take our pets for veterinary services. When your pets are receiving conscience, tender loving care, the front staff acknowledges you by name when you enter, and the office and patient rooms are immaculate - why change?
Some of the other fine points include:
Not having to wait an extended period of time before seeing the veterinarian.
There is no sense of being rushed, talked down to or asking a stupid question.
Prices are more than fair for the level of service you receive.
Follow-up calls are made, checking on the progress of your pet.
You get a sense that those working genuinely enjoy their job.
It's a blessing just to know that such business still exists.