I live on a shoestring as a retired person, and my fifteen-year-old car is the last one I will own, so I need to keep it going as long as I can. Months ago, Hawthorne Auto gave me the diagnosis of what the car needed and what it would cost. I called two other places and asked for an estimate and they were higher. I saved and borrowed and came up with the money, and when I could get the work done, it was slightly less than had been estimated. It took exactly the time they said it would; they communicated with me about what options I had, in terms of what to fix or not fix; and they did nothing but what absolutely had to be done to keep the car running safely and reliably. They were friendly and caring, the car sounds like a new car, and I am grateful for their honesty and that they understood my situation and did not press me to have more work done than was necessary.