98.5% would refer friends and family to us

5 stars Verified customer

We have been taking our 20 year old Civic to Hawthorne Auto Clinic every since we purchased it from the original owner 95,000 miles (10 tears) ago. It now has 155,000 miles and we expect to drive it for many more years. Our key is having Jim and the folks at Hawthorne service it every 3500 miles. Car parts wear out and some of the things they have replaced for us over the years, in addition to the aforementioned regular service, include the transmission, clutch, radiator and starter. We appreciate the quality work and feedback which they give us, and admire very much the fact that they provide healthcare and other benefits to their employees.

5 stars Verified customer

The staff are friendly and helpful and offer suggestions without being pushy.

5 stars Verified customer

Very fast and inexpensive!

5 stars Verified customer

I am always impressed by your friendly and helpful response to any problem. Your community involvement is also a plus.

5 stars Verified customer

Been taking several vehicles here for about 5 years now. Always prompt, courteous, and professional.

5 stars Verified customer

Natalie was great! She fixed a couple big problems fast and found the reason it broke down.

5 stars Verified customer

I live on a shoestring as a retired person, and my fifteen-year-old car is the last one I will own, so I need to keep it going as long as I can. Months ago, Hawthorne Auto gave me the diagnosis of what the car needed and what it would cost. I called two other places and asked for an estimate and they were higher. I saved and borrowed and came up with the money, and when I could get the work done, it was slightly less than had been estimated. It took exactly the time they said it would; they communicated with me about what options I had, in terms of what to fix or not fix; and they did nothing but what absolutely had to be done to keep the car running safely and reliably. They were friendly and caring, the car sounds like a new car, and I am grateful for their honesty and that they understood my situation and did not press me to have more work done than was necessary.

5 stars Verified customer

We always get great service. The price is fair. The staff are helpful. The work is always top quality.

5 stars Verified customer

Always a pleasant experience!

5 stars Verified customer

Hawthorne Auto provides a model for how automobile repair shops can work effectively. They are super-organized at the front-office level and the mechanics always complete their projects on time. I really appreciate the fact that they provide a heads up on repairs that may be needed in the near or distant future, which helps me plan for what I need to do next to keep my car running. This week Liz walked me out to my car and showed me how to check the power steering fluid level so I could monitor for leaks. That will help me figure out when-- or whether-- I will need an expensive repair in the future.