97.2% would refer friends and family to us

5 stars Customer since 2014

This is the second time I have been to Hayes. This go around was for tires. After my first visit (to test and fix the battery on my Jeep after being towed while my wife was driving) we discussed tires on my 2007 Passat since I knew I needed them badly. In similar fashion to my first time at Hayes, everyone was very friendly and helpful. That day they were also really, really, busy; and to no fault of theirs outside of doing a great job in the area. I ended up having to wait for a decent amount of time (a few hours) for my turn to get the tires on but the employees and service techs worked quickly to get me in and out. I didn't expect a super fast tire-service seeing as Hayes isn't *just* a tire shop and can spit out cars left and right. They are at the mercy of their service, and that was expected on such a busy Friday. If I use Hayes for tires again (hopefully not anytime soon!) I'll be sure to either utilize their drop-off service or have someone get me. But again, all in all, a great experience as is now typical.

5 stars Verified customer

Typical service for Hayes - prompt, efficient, and appropriately priced

5 stars Verified customer

The folks at Hayes are truly caring. Customer service is 1st priority. I went in for a winter tire change-over that no one else had time to do. They took care of it quickly and even gave me a ride to nearby place so I could get lunch while waiting. I will be back for my future auto needs.

5 stars Customer since 2014

The employees of Hays Automotive were curtious and professional while I waited for my tires to be replaced

3 stars Customer since 2014

Overall the service was okay. I was quoted an original evaluation fee of $350.00 and was then told that the total was $420.00. Not pleased with that. In the end we had to replace the heater core and you did meet the competion's price on that. Now that I have had to use the heater the fan motor select speed squeals in 1st & 2nd speed and the 3rd speed does not work at all. The car was not like this when I dropped it off. I spoke to Nick at the service desk and was advised to make arrangements to bring the car back in. I did appreciate the "shuttle service" that was provided. I am waiting to see the results of the fan motor speed control issue. I am really trying to find a local repair shop that I can depend on. The last time the worked on the car the did and excellent job. I know that things happen, in the world of mechanical equipment.

5 stars Customer since 2012

I appreciate how accommodating the staff are to our company's "last minute" scheduling needs.

5 stars Verified customer

The staff at Hayes was very professional, helpful, and worked with me to find the best solution for my vehicle and my situation. The prices are competitive and the work was done in an appropriate amount of time. I will definately take our vehicles there from now on.

5 stars Verified customer

Staff is very accommodating. Team is reliable and trustworthy. Estimate was competitive. Service was excellent.

5 stars Customer since 2013

Always courteous, timely, knowledgable

5 stars Customer since 2006

This is a quality shop. I know that my car is going to last a long time because of careful monitoring.