Creating and maintaining beautiful healthy smiles for every member of your family using State of the Art Technology paired with a skilled dental team in a caring and comfortable environment. We are a pediatric, adult and cosmetic dentist and orthodontist practice serving families in Newtown and Bucks County, Pennsylvania.
Cosmetic - Invisalign
Cosmetic - Veneers
Cosmetic - Whitening
Oral Cancer Screening
Orthodontic - Braces
Periodontal - Deep Cleaning
Most insurance accepted
Biology Penn State University 2000
Doctor of Dental Surgery University of Michigan School of Dentistry 2004
Certifications & Memberships
99.4%would refer friends and family to us
I was so pleased I choose Dr. Heine and his great staff to be our family's new dentist. We are new to the area and I found him on google and was very pleased we did. He is very kind and professional and even a chicken like me was very much at ease. The staff could not be nicer and helpful.
Hi Mary so nice of you to take the time to write such wonderful comments. We're glad you choose our office too and we hope you felt comfortable here. We're like family here and hope you feel the same. Happy New Year and we'll see you on your next visit.
Customer since 2015
I wish I would have been notified that dr Rooney left
I recently had a tooth filled. Dr. Heine and the dental hygienist who assisted him were friendly, gentle and considerate about my comfort. Dr. Heine explained what he was doing every step of the way. He pays attention to every little detail in a proactive way. For example, he had me wear safety glasses so any little bits of flying debris from the drilling wouldn't get in my eyes. All in all, a quick and satisfying procedure.
I get hair color regularly at David Witchell's and Jack is my stylist. When I came to the salon I mentioned to him my upcoming travel schedule as well as wanting to have more vibrant color on my hair from the last one he was checking on what he has done at my traveler info paper. He said OK and he has returned with a mix looked different. I inquired about the mix as it looked gray and didn't turn into the reddish color it normally does while he was putting it on. He brushed me off to say, it is the same no difference...After he applied the color and left, I also noticed that the color was turning darker, not reddish and I found him upstairs to speak and show him what was happening. He was with the client, he brushed me off the 2nd time without even looking at what I was explaining to him about. He said, he used the same color and everything is fine.
When I returned home and let my hair dry I could see that the gray was covered but my hair looked like the roots grown long and not like I just got a root touch up and it looked my darker than it was.
I am writing this long review to show you that as a client I was shut down 3 times and my voice was not heard despite the fact I was trying to course correct. It is often that the answer is "come back and we will fix it" but that ignores the importance of the client's time as well as the treatment frequency to the hair. That is not a good process or an answer. What needs to happen is to have a quality check the work while it is being done and prevent errors and ,misuse of client's time as well as the stylists.
I gave that opportunity to Jack 3 times and that wasn't taken. He never even once to come back to see what was happening to my hair after being washed despite the fact he was downstairs. I am not looking for a special treatment but getting things done properly since I am an expert in Process Improvement and Client Satisfaction. I had a similar experience with Brett about 2 years ago and I switched to seeing Jack at that time. I notice that your senior stylists see their clients as something to get rid of from their chair as quickly as possible and don't care about the quality of their work. We pay senior stylists fee to get the expertise. If I am spending more time with the assistants and not getting the expertise then I wonder about the value I am getting. You may want to consider a Client Service and Quality training for your stylists...