This was our puppy's first visit to Heritage Pert Hospital and the staff was very gentle, kind and thorough. Our puppy was handled gently, distracted with special treats to keep her cooperative and calm. We were given lots of helpful information we needed to be successful puppy parents, information and a schedule for our puppy's shots. Each preventative medication and test was explained well. The examination was explained as the vet went over our puppy with the assistant who was knowledgeable and even offered puppy sitting care if we needed it in the future. We are set up with the next appointment. The bag we were given as we left was even filled with treats, free samples, a toy, puppy classes available and educational training materials. Heritage Pert Hospital has a great staff and cares for our dogs with skill and compassion. WE wouldn't take our puppy anywhere else.