From start to finish I feel, along with my fur baby, very welcomed, cared for & treated with respect. The staff & doctors are extremely friendly & personable. What I love most is how they (the vets & their assistants) meet me and my pets at their level. They get on the floor & play, they cater to my dog making her feel like she is very special & in charge. They go out of their way to make us all feel very comfortable. I've been a customer for almost three years and have experienced nothing less than excellent customer service and pet care EVERY time I have a visit. Thank you for being so wonderful!!!!