I have been concerned about a challenge our little dog, 14 years old, has been facing. I called the office to have a test done, if they were available, to alleviate the stress I was feeling and, of course, to assure, she was all right. Ali, not sure of the spelling, was wonderful. I dropped off what she needed and, a few hours later, she called with the results which were negative. I was so happy to have received the exemplary service and, more importantly, the level of concern, compassion and urgency she demonstrated. I have been going to them for years with two other dogs as well. I know I can always count on a five star rating, always!