I have been going to the Rancho office for a couple of years now and usually have great service. This last appointment I had I felt a little disrespected. The front desk person was not very polite. I also felt like the women who helped me with the billing of my appointment was rude and I felt very uncomfortable. As I was leaving I had noticed every customer being offered a scoop of Ice Cream and I was not offered one. The hygienist and Doctor were great but every other person that I had an interaction with that day was not polite and a bit rude.