Linda was friendly, thorough, and helpful. Linda was great--because I was doing my deceased mother's taxes and she was meticulous to check the paperwork I had found and collected to the paperwork she had from the previous tax year.
As for the overall feedback below--the experience is incomplete--I don't live in the area and I have no potential referrals for the company hence my "0" score. It seems premature to ask if anyone would refer prior to the completion of the process. I feel like this review should come after the completion of the taxes, not after dropping off paperwork.