Rhonda has been our dog's groomer for many years and she always has done a superior job. Our dogs love her gentleness and they look so handsome when we pick them up. She is a great groomer. She is a real joy to know and we greatly appreciate her. The star rating I gave is for grooming. (see my not below)
On a constructive note: The new way of picking up the pets from the upstairs office is a real pain. There is always a waiting line and then another wait until they get the pets from downstairs. Parking for the upstairs office, well there is never enough parking. So it is necessary to park in the spaces down by the grooming office and walk up the hill.. I have severe neuropathy so walking is very difficult for me. Why did you change the way it was? Change it back for customer service ease.
We want to express our appreciation and thank you for your long time patronage with our grooming department. We do have awesome groomers.
We've implemented the new pick up system in an effort to maximize the flow and efficiency while also keeping costs down. We now offer two receptionists to better serve our clients.