30590 Center Ridge Rd
Westlake, OH 44145

Mon: Closed

Tue - Thu: 12:00PM - 8:00PM

Fri: 9:00AM - 5:00PM

Sat: 8:00AM - 3:00PM

Sun: Closed

99.4% would refer friends and family to us

4 stars Customer since 2015

I really enjoy the whole salon experience at Ibi's, especially the head, scalp and hand massages....the warm, towels, as well are such a wonderful pampering service to enjoy.

Although I am a loyal customer, I am providing some constructive feedback in order to even better your services.

I was very pleased with Alexa, who listened to the style I was looking for, however, overall the cut was much shorter in the back then I expected. It's difficult to state that, when at that point, nothing can be done. Working in a clinical setting, getting a hc shorter then expected, is not worth getting upset about. It's just hair and I realize it will grow back.

Usually, in the past, there have been questions about products used and products suggested. There was none of that this time. There was no hairspray offered or touch up make up (which had always been offered before).

When I went to pay, I was surprised that the amount of a hc had been increased to $55, as the last time, I believe it was either $35 or $40.When I inquired about this with the newer receptionist, she said that Alexa just changed the amount onthe paper. I'm not sure why. When calling to schedule a hc, I believe one should be told if there was an increase in prices of services, so one is aware.

Lastly, when I was paying with my debit card, the receptionist took a phone call, and continued to have me wait as she scheduled an appt. with the customer on the telephone. In all honesty, she should have answered the phone and asked that customer to hold as I was waiting to sign the receipt.

Just a few thoughts...as I said, I enjoy being a customer and wanted to share my feedback.

2 stars Customer since 2008

The girl that did my eyebrows was awful. I felt as if I was being punished when she did my waxing. The last time Jen did mine when she cute my hair and she was gentle and I felt great. This time not good. I still have a rash around my eyes and one eyebrow is smaller. I will never let her do it again.

5 stars Verified customer

Ibi did a fantastic job on my hair. Great style!

4 stars Customer since 2009

Good to Great !

5 stars Verified customer

Great place!

Jen is excellent!

5 stars Customer since 2016

Wonderful experience! I always enjoy getting my hair cut by Mellisa!

5 stars Customer since 2010

I always leave with an amazing cut/style. Enjoy everything about Ibi David Salon - service is outstanding and the style artists are fantastic.

5 stars Customer since 2017

Jennifer was amazing. Made me feel comfortable and most of all gave me the cut I wanted

5 stars Verified customer

Excellent!

5 stars Customer since 2017

My appointment was with Jen and I was very happy to say she actually took the time to listen to my wants and needs as well as making suggestions for what she thought would work with my hair. I will definitely be returning as I look forward to any suggestions Jen would have for new trends and I was exceptionally happy with my hair cut.

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