Previously I had hair removal with another local provider (R-----?!!). I had to go back for some re-treatment as the hair came back. The skin on my lip and upper lip was burned in the last treatment and I was done with them. Two years later, I tried Ideal Image. It has been a great experience! I will have my final package treatment in a week, and my dark facial hair is gone!!! All of the technicians have been very professional, and I would definitely recommend Ideal Image!!!!