90.9% would refer friends and family to us

5 stars Verified customer

Wonderful experience at every visit. Staff is friendly and is overall a comfortable environment. Yeah it's a little spendy, but totally worth it to me. I truely feel it is top treatment and care.

Highly reommended

5 stars Customer since 2013

The staff were friendly and attentive and super helpful. This was my first procedure and they were quick to relieve fears and give a detailed walk through of what would happen.

5 stars Verified customer

I had a great first experience at Ideal Image. The staff were very friendly and helpful, explaining the details and my options. My first procedure went smoothly and I can't wait to start experiencing the results!

5 stars Customer since 2013

I went in for my initial consultation. The environment is very professional. They explain everything thoroughly and answered my questions.

Laser hair removal is expensive, but I had waited a long time to do it. I signed up and had my first treatment that afternoon. I am excited to be hair free eventually!

4 stars Verified customer

In general it was great. Very helpful staff, very well explained, very upfront about the process and costs. Very professional as well. My only reason for not giving an excellent rating is that the process on my legs was MUCH more painful than I expected. Oh - the things we put up with for beauty!

5 stars Customer since 2013

The team was kind, knowledgable, and open. The clinic was clean and comfortable. I am excited to continue my services with these wonderful people! Thank you!

5 stars Verified customer

I couldn't be more pleased with my experience at Ideal Image. The staff are AMAZING! I've had unwanted hair for years. And the appointment was a very emotional experience for me. The staff were so supportive and understanding. I left feeling more confidence than I've had in years. I can't wait until my next appointment!

1 stars Customer since 2013

I went to the Northgate Branch. It was the worst experience ive ever had. First of the rep i spoke to at the ideal image over the phone told me the price will not be a package so its affordable.. bec each person is different... spoke to Abbey at the Northgate branch and they told me they do not have that and they only have a package... since it was an hour drive for me to get there so i signed for it. I paid $4,385 to be exact on having my underarm, chin, upper lip and side burns done... got home and realized i am paying almost twice as much per area as what my friends paid for at othe laser treatment center. So not only i was diappointed with the pricing i was aslo disappointed on how unprofessional they are. So u was told that it will only take 15min in and out right... well after two hours passed, very very disappointed. Another thing is the rep will tell me not to shave then nurse told my i shouldve shaved before the treatment... i go to tanning so no one even bother to tell me that i can tan weeks priorto treatment so when i went there they told me they cant treat my face, i then complain so they put me on another machine so they were able to treat me... i am so aggrevated and very frustrated at this point bec their incompetence and lies just keep going... the procedure itself, the nurse i had was scaring the heck out of me, she look like she wasnt confident abt what shes doing and its my first time so she really did made it a horrifying experience for me. So the nurse was shaving my side burns and cut my ear in the process.. i was bleeding pretty bad and she ignored like it never happened.. the blood was driping down my ears so i said to her my ears are bleeding pretty bad then she put a gauze and bandaid.. i mean geeze how hard is it to shave a side burn right. Then she started to paint my face with white eye liner where to do the treatment... it wasnt even and she even forgot to draw the other side of my kips and she was about to start the procedure.. i told the nurse she have forgotten to do the other side, and i even helped her to draw it evenly... omg it was as ghetto as its gunna get.. paid that much money u would think u would get pampered and not have to worry a thing... to all whos reading this, DO NOT go to this branch or ideal image at all.. its not worth the money... if u need to email me and find out my true experience email me at [email protected] save yourself some money.

5 stars Customer since 2013

My first visit and treatment was really great! The staff took the time to really detail what my experience would be as well as the actual science behind permanent hair removal. Their customer service skills were really awesome and I feel very comfortable making a pretty significant investment in time and money to complete the process. My first experience at Ideal Image was really very positive!

5 stars Customer since 2013

Wonderful service from the time you enter til you leave. Well informed staff and pleasant atmosphere.