My husband and I both had eye exams. Tom was told 2-3 weeks on his glasses for completion. Five weeks later we had heard nothing. Tom called twice and spoke with Katie, once in Westerville and the other at the Short North location. He was told each time he would receive a call back. He never did. Another time, he left a voice message asking for a return call and did not receive one. Now almost 7 weeks later, I called the Short North location and Katie stated she would call the "lab" and she did return my call. Something was wrong with the lens. I understand that but why were there no calls to update us especially when Tom called 3 times...This has truly been an error in communication and follow up. Katie's attitude was not apologetic and when I asked for Tom to speak with Dr. Clark, she stated she would give him the message. I truly doubt it.
My glasses are not complicated and 6 weeks for obtaining them is not acceptable.