100.0% would refer friends and family to us

5 stars Customer since 2017

They were able to take my car in with next to no notice and had it fixed the same day. They even gave me a ride it to the airport where I work without an issue.

I'll be returning for future work.

2 stars Customer since 2017

Used a cheap plastic replacement door handle which doesn’t match my others - I expect better for over $400. Charged me $130 labor to re-connect a plug to the door switch panel, which I would not complain about if I wasn’t already up to $500 in labor costs, including a $180 diagnostic fee. Next time, cut the customer a break when the fix takes all of 15 minutes and isn’t the primary issue. That will keep them coming back and might even help them overlook cheap replacement parts.

On the plus side, the primary issue with the computer was diagnosed quickly and fixed for a reasonable cost.

Imports Unlimited replied:

Aubrey, I'm sorry you felt this way about the parts. The OEM no longer supports your vehicle. The ONLY part I could get was from an aftermarket supplier, the one that doesn't match your other three. What you don't see is all the actual work that goes into fixing your problem. That little plastic piece that was broken would originally necessitate replacing the Whole door panel. Well the dealer can't get replacement parts. Opening a door that interior and exterior latches don't work without braking anything does take a little time. The actual labor charge was for diagnosing your window issue that starts with checking power and grounds, fuses, etc, to finally tracing it to the door switch. That all takes time. Your diagnostic fee of $180 was for your running issue. Contrary to what you believe we actually did spend some time working on your vehicle making all those niggling issues right for you and your family.

5 stars Customer since 2012

Helpful, prompt and basically terrific.

5 stars Customer since 2013

imports unlimitd has always responded with my requests for help with my vehicles at any time of the day or week.All work has been professional.they also inform me of any other problems that could lead to auto troubles such as cracked belts or hoses.

5 stars Customer since 2012

Friendly, experienced, honest- The Best!!!

5 stars Customer since 2016

Scott Carter, Victor Jeong and everyone at Imports Unlimited have a vast depth of knowledge of automobiles. They are also very helpful in difficult, intermittent problems, and better yet, they are scrupulously honest! They have done great work on my friend's Mercedes-Benz 420 for about 10 years now, and it runs great!

My SUV passes the smog check very easily, the first time through, every time, and it never breaks down, though it is no longer new. Their care is great!! I cannot recommend them highly enough!!

5 stars Customer since 2012

Service was great. I arrived late but they got my car done on time anyway. They picked me up from my house to retrieve my car. I have been a customer for many years and always recommend to my friends and family.

5 stars Customer since 2016

This is an excellent and very knowledgeable auto shop, excellent for imports and for U.S. cars.

5 stars Customer since 2012

I called at the last minute to get my daughter'us car serviced and they squeezed me in and got the car done before she needed it. Excellent service!

5 stars Customer since 2014

Totally awesome as usual! I am a loyal local who wouldn't go anywhere else!