Scratched my reading glasses and since the prescription was several years old, had to have a new one. Made an appointment and got to see Dr Nappi. Couldn't be more pleased. I also opted for the Retina Scan, and after doing the usual setting the prescription (which is better, 1 or 2?), he brought up the pictures of the inside of my eyes and explained in detail what he saw (nothing serious). He then asked if I had any questions and answered the few I had. He was not rushing me out the door like another place I had been to years ago, and honestly CARED about me and my concerns. I will always ask for Dr Nappi when I go back.
The staff (unfortunately don't remember their names) were professional and friendly. The young lady doing the preliminary testing was professional and very helpful. The lady helping me with frames knew what she was talking about as I wanted wrap around sun glasses as I'm outside golfing a lot, and she said because of my astigmatism, I couldn't have them as wrapped as much as i wanted. Again a vastly different experience than the other place I had gone to several years ago. We settled on a pair of sun glasses that should work and I got new reading glasses.
All in all, I am very pleased with Insight.