I have been to many spas in the Us and abroad. There were things that were very nice about the experience mainly very good massage therapist. They were attentive to my friend and I. The thing I did not like was my reservation said arrive at 11:15 or we look forward to seeing you at 11:15, so my friend and I arrived then but it took 10 mins to check in and 5 to change. Nothing was said at the start that our massage started at 11:15 so I walked into my massage apt. With the first thing the massage therapist saying as let’s get started because your 15 mins late, I was treating my friend for her birthday and felt horrible because I didn’t want to fuss over the time, but was sad she would get less time. They book therapist back to back so there is no wiggle room. We would have arrived at 11 as well, but the reservation info never said you needed to arrive early. Lastly, the space you sit to have tea and chat before hand has people coming and going often, so it was less relaxing.