The customer service and accommodations are subpar. This was my second time visiting this spa and I can tell you with certainty that I'll never go back.
I was welcomed to the spa by someone opening the door and telling me, "next time, use your room key to get in"... we weren't guests of the hotel, we only had spa reservations. That set the tone for the entire experience. The locker rooms are small with not a lot of space to change into robes, especially as other people try to access their items.
I went with a friend. We each had two appointments. Me a facial/pedicure, her a pedicure/massage. They took her back for her pedicure appointment 30 minutes late and therefore had to rush through her "spa" pedicure to make sure she wasn't late for her massage. Nothing relaxing about that.
The pedicure service overall was nothing to write home about - the service was fine, but there was nothing spa-like about it. You'd get the same quality at your local nail salon, so save your money.
Finally, the pricing. As mentioned earlier in the post, my friend's pedicure was rushed. They still wanted to charge her the full amount and only after a back-and-forth did they agree to charge her for the less expensive pedicure - still a ridiculous fee for the hassle. When I went to check out, I noticed that they charged me $10 more for my pedicure than was quoted online. When I showed the representative the online brochure and that there was a difference, her response was to shrug and say "the website needs to be updated". I told her that wasn't my problem and she said, "if you want, I can refund you the $10."
The entire day fell short of expectations. Take your hard-earned money and enjoy it at a different spa.