2 stars Anonymous Verified customer

Masseuse was very nice, that saved the experience. Facility is below average. The lockers did not have locks, I had to bring my valuables with me into the treatment room. It smelled like a locker room, not a spa. The steam room looked like a prison cell, very uncomfortable. The showers were not cleaned, I know because I was the last one in the locker room the night before. Amenities are lacking. The towels are tiny. The quiet room is not quiet, prepare to be disrupted. The water in the quiet room is tap water (not even a cucumber to try to mask it). The tea they offered was not a tea you would find in any other spa. The treatment room had cold air blowing the entire time. The music was strange and distracting. The aromatherapy add-on was a joke. It was a perfumed lotion. Perfume is not aromatherapy. The masseuse talked nearly the entire time. I am stunned they charge what they charge and get away with it. Won't be back.

5 stars Anonymous Verified customer

Fabulous afternoon!

2 stars Stephanie Y Customer since 2023

For a high end hotel, this spa is lacking the service I would have expected. The check in process was ok but when we were leaving there was literally no one to be found to help us. I waited at the front desk for about 10 minutes before someone finally came out to help us, and he didn’t look pleased to be working.

I have had several prenatal massages, every single one the spa has a “pregnancy pillow” to place my belly in and it gives me a chance to lay on my belly while my back is being massaged. The 2 massage therapists looked completely confused when I asked about the pillow. I had to lay on my back for half the massage which is very uncomfortable at this point in pregnancy, fortunately she was able to elevate the head of the table but it’s still not ideal and a big disappointment when you’re expecting a “prenatal” massage from a high end spa. I wish I would have just cancelled my service when I learned this information because the massage was not worth $180. Please don’t advertise prenatal massages when your therapists are not equipped to perform them.

5 stars Laura T Customer since 2023

Wonderful facial!!!

2 stars Anonymous Verified customer

This is a gym at what is generally considered an upscale hotel charging a high monthly rate to members. At that rate and as an upscale hotel, it should be unacceptable for the gym/locker rooms to be in the state they are currently in. 1-2 treadmills are frequently broken, the rowing machines don’t turn on, the handles on the weight machines are torn and covered in peeling duct tape. Not a single locker in the Women’s locker room actually locks. I have several items that have gone missing and the desk staff is generally unhelpful. The wooden slates on the shower floor in the Women’s room are broken.

At the bare minimum, the gym equipment should turn on at all times and the lockers should lock. Especially for the monthly membership rate being charged.

5 stars Gregory K Customer since 2022

Place is amazing,

5 stars Christine P Customer since 2021

Always a wonderful time- We celebrated a friends birthday. Andre was an amazing masseuse.

Suggestion for future. Please ask your guests when they check out if they need their parking validated.

We overpaid parking and could not get refunded at the garage below,

2 stars Tsveta M Customer since 2023

I booked 90’ massage and the therapies cut it short by 15’. When I asked why the answer was- I did everything I needed to do so I wrapped up early - The receptionist took 25$ off the price but that was not the point. Very mediocre massage , uninterested staff and the place is nothing special

3 stars Anonymous Verified customer

Staff was very friendly and made the process easy but very high prices for mediocre services. Treatment area waiting room had dirty, stained furniture.

2 stars Anonymous Verified customer

The staff were VERY friendly and warm. I was late to the massage and the staff was totally accommodating and not mad at all, but luckily it was a Tuesday and they had no other appointments. However, the overall experience wasn’t worth the $160+ massage and wasn’t high quality.

The masseuse was extremely friendly and sweet, but she talked the entire 60 minute massage. I was responding to her, because I felt bad not engaging based on how nice she was and what she was telling me (about her family and she used to live where I live so she was asking me about that). But it did not allow me to relax. She talked the whole time, at one point even showed me pictures I did not ask to see on her phone in the massage room, and it felt like she was just gently running her hands over me rather than massaging me. I told her she could use harder pressure twice but barely ever felt a difference. I asked her to focus on my neck, and she did find a knot in my back that she worked, but it felt like she spent more time on my legs/ feet than she did my neck. When she left the room for me to undress to begin the massage, she didn’t tell me if I should lay face up for face down so I asked her and she told me I could do whatever I wanted, which was odd to me. In all the massages I’ve received, the masseuse tells me how they’d like me to begin. She asked if I wanted a bolster under my legs, which should be required for blood flow rather than an option, and the sheet on the table was not tucked in so I kept feeling the bare mattress underneath me. Again, truly felt bad giving her real time feedback based on how sweet she was, but it was not worth the $160 + tip I paid for a total of $207. She was joking that I could call her to babysit if I needed a babysitter for my child (I’m pregnant and am due in June), which was fine once but she brought it up several times. She told me about her parents who had passed away, about her boyfriend and boyfriends mother, about her stepson and about where she used to work. She also told me the spa is under new management which she was very happy about, and just other details I didn’t need to hear about while trying to relax.

When I was checking out, because I was not a guest of the hotel, I handed the attendant at the spa reception my valet ticket to validate, which they did, but I also asked if they could call the valet desk to request my car because the ticket said to call valet from your room 15 minutes before you needed your car. When I asked spa reception to call since I didn’t have a hotel room, they seemed unaware and said they couldn’t do that for me. I questioned them and the attendant asked her manager who assured her she could call and request the car for me, so she called but valet said I had to go down and ask in person, which I ended up doing. Seems to be a disconnect there - even non-hotel guests who use the spa services should be able to request their car ahead of time.

Again, everyone was very friendly, but it wasn’t the level of service I expected from such a respected hotel/ spa.