My stylist is personable, talented and technically accurate. My colorist is a genius and exhibits both talent and great technique. They are a joy to work with every six weeks.
I have found my experiences with support staff uncomfortable. This only happens in situations where the colorist or the stylist is unable to wash and finish my hair. Staff does not listen to or absorb what the client is saying. I had to repeat myself until my request was acknowledged. Finishing staff appeared annoyed when I requested that they amend part of the washing service. My requirements/needs as a client did not appear to be a priority.
In short, I got attitude. It was not until a senior stylist acknowledged my presence that I was treated with interest and respect. Unfortunately, this is not the first time, but the third time. I have been a customer of the salon for fifteen years and this has occurred in the past three to four years. It was the repeated nature of the poor experiences that led me to submit this lackluster review.