I can not rave enough about how astonishingly WONDERFUL this company was to work with! Finding bed-bugs in your home is something that I would not wish on anybody! The discomfort, embarrassment and frustration is something that no one should ever have to deal with; but alas, it happens to even the cleanest of people (contrary to popular belief!) I called Jade's on a Monday morning, just to get some general information. How much will it cost, when could you come out to our place, etc... Liz gave me a number and a day; I thanked them for the information, and told them I'd most likely give them a call in 24 hours. Fast forward to the next day; I called and asked if they still had the same availability as the day before. Unfortunately they didn't. They were booked out for a whole week! I was devastated! I asked them to give me a call if anyone else cancelled; then went off to do some more research for a different exterminator. After a bit of phone tag, Liz called me back and said "Hey Gracie! We do have a full schedule, but the good news is that one of those spots is for YOU!" How AMAZING is that!? I didn't commit to anything on the phone the previous morning, but still they reserved an entire afternoon, JUST FOR ME! Wow! Fast forward to the day before the treatment; trying to get everything bagged and out of our apartment; I went to 5 different stores in search of clear plastic bags, to no avail. Defeated, I called Liz; and she BROUGHT THE BAGS TO ME! Along with Pro-Strips and the re-assurance that everything would be OK, and that they would take care of our bed- bug problem!
I have never worked with ANY company with this level of customer service! They are just doing their job, but they do it with such EXCELLENCE, and grace that to them; it's "no big deal!" Well... I'd like to say; that it IS a big deal. This company has succeeded my expectations above and beyond what I could have even imagined. I would recommend them to anybody looking for any service from a simple carpet cleaning, to a completely discrete bed- bug removal service. I will be coming back to them for any of their provided services for the rest of my life! I guarantee that you will not find another company that makes you feel just as at ease, and taken care of, as Jade's will! Truly, truly a wonderful experience in the midst of something so awful! I can't thank Jade's enough! Thank you, thank you, thank you!