I was able to get in the same day, and my hairdresser was great. My only complaint is that when I called to make the appointment I told them after asked what my budget was. Which was around $100 for a cut/color. They put me with the appropriate hairdresser at that level of price. After it was over I was well over my budget. I would have appreciated a clear breakdown of what the charges are. That being said my hair looks and feels great. It just might not be the place to go if you Are in a budget.