Words simply can't do my nightmare of an experience at Jeff's justice. Took my 17 yr old vehicle to Jeff's for head to toe repair prior to moving. I am the original owner, the vehicle lives in our garage, and is kept in PRISTINE condition. Prior to going to Jeff's the vehicle spent a week at an auto body shop getting small chips repaired. I booked my appt. at Jeff's two weeks prior to dropping vehicle off at Jeff's. My previous estimates for several thousands of dollars of work were saved in their computer, and despite Kevin (manager) repeatedly stating, "We'll prioritize," I made it clear I needed all work on all estimates accomplished, in addition to repairs such as air conditioner, and anything that was further recommended. I was quoted 2-3 days for the job. Drop off took over 15 minutes, despite me arriving at 7:30 AM, and being the only person to check in. I prepaid almost half of the highest quote and okayed all recommended services. I was updated later that day. I was told the oil leak on the estimate was located in a totally different part of the vehicle other than what I was previously told, and the vehicle wouldn't be ready until four days out instead of two to three days. This was an issue because I had another appointment for the vehicle prior to my move. On the morning of the fourth day I was told they were having issues locating parts and the vehicle wouldn't be ready until the afternoon of the fifth day.
Upon picking up the vehicle, some discounts were applied and I was told to "send estimates for damages." I paid Jeff’s nearly $9,000, the air conditioner was NOT fixed, the vehicle took FIVE days instead of the original quoted two to three days, was returned with three major scratches and a large dent, a huge eight to nine inch. crack in dashboard from where they "dropped it," huge crack and chips inside glove box, and the interior was covered in black grease clumps and fingerprints plus carpets were covered in black oil and grease (NO foot carpet protection used).
The vehicle is 17 years old, and I may NEVER restore it to original condition, after taking pristine care of it for 17 years, Jeff's managed to RUIN it in a few days. "Kevin," the manager suggest I "glue a carpet to the dashboard." I immediately took nearly 50 pictures of interior and exterior damages and contacted the auto body shop to verify the three scratches and large dent were NOT on the vehicle the previous week. The vehicle was detailed the next day for nearly $400 due to the intense deep cleaning needed to remove all oil and grease from carpets, etc. The vehicle is in the process of being shipped to me overseas, but I will likely NEVER restore it to original condition due to the challenges of obtaining original parts for a 17 year old vehicle. Unprofessional and disrespectful are an understatement for Jeff's Auto Repair in Renton. We used them in the past (two years ago), and were very happy with their service and professionalism. Never again.