When I called to book an oil change and tire rotation, Jake was friendly and helpful. The price was competitive. The service was fast. However, on the way home the TPMS light came on. I called and talked to Jake who said it was my fault, I probably ran over a nail on the way home. I immediately took it to another shop to check the tire pressure which was fine. This shop said after tires are rotated the system must be recalibrated. Guess Big O Tires doesn't know that and would rather blame the customer. It was an easy fix.