97.0% would refer friends and family to us

5 stars Verified customer

Great service by Joe. Thanks for everything

5 stars Verified customer

Thanks Joe!

5 stars Verified customer

great and quick service.

5 stars Verified customer

I was more than pleased with the quick service but especially with the friendliness and courteous attitude that Jake (from Big O) and Jacob shared with me. They went above and beyond to help this old woman!

God bless you all.

Laura Tullus

3 stars Verified customer

Sad I paid $100 for an oil change and didn't have the oil change reminder reset.

4 stars Verified customer

Great work and awesome staff. Prices seem really high ($579 for an oil change, front brake pads and rotors) but I do not know enough about the industry to speak definitively. Judge for yourself.

1 stars Verified customer

To begin with I was recommended this spot by my local Volvo dealership. Little did I know this would become one of my biggest regrets bringing my car to Big O Tires. What a joke. I have been through hell going back and forth with them for more than a month trying to get my vehicle fixed. They misdiagnosed my vehicle (possibly more than once) and even ordered the wrong parts adding further delay to the process. I was never refunded, shown empathy, offered a discount or rental of any kind. The hydralics that keep my hood up worked upon bringing it in; they no longer work. and of course Big O Tires wont take responsibility for it even though it was in their possession. I would NEVER EVER recommend them to anyone. Jake, the manager, displayed piss poor customer service start to finish. When asking Jake for a solution (4 weeks in of having no car) he states "Im a Honda guy" and that he can't do anything. And nothing he did. Jake finally tells me he has one guy that could work on the vehicle. I called "corporate" for help and I have not received ONE follow up call or email not even a voice mail. Every time I connected with "corporate" it was via myself. I was told Jake's boss was on vacation during the process. I haven't gotten a call from him either. If I could give them 0 stars I would. This has been an extreme inconvenience.

5 stars Verified customer

Service was excellent and I got a free tire rotation. They stayed 6 minutes after closing so I could come pick up my truck!

2 stars Verified customer

Stripped wheel lugs.

4 stars Verified customer

responsive helpful clean efficient knowledgeable

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