97.0% would refer friends and family to us

3 stars Verified customer

Sad I paid $100 for an oil change and didn't have the oil change reminder reset.

4 stars Verified customer

Great work and awesome staff. Prices seem really high ($579 for an oil change, front brake pads and rotors) but I do not know enough about the industry to speak definitively. Judge for yourself.

1 stars Verified customer

To begin with I was recommended this spot by my local Volvo dealership. Little did I know this would become one of my biggest regrets bringing my car to Big O Tires. What a joke. I have been through hell going back and forth with them for more than a month trying to get my vehicle fixed. They misdiagnosed my vehicle (possibly more than once) and even ordered the wrong parts adding further delay to the process. I was never refunded, shown empathy, offered a discount or rental of any kind. The hydralics that keep my hood up worked upon bringing it in; they no longer work. and of course Big O Tires wont take responsibility for it even though it was in their possession. I would NEVER EVER recommend them to anyone. Jake, the manager, displayed piss poor customer service start to finish. When asking Jake for a solution (4 weeks in of having no car) he states "Im a Honda guy" and that he can't do anything. And nothing he did. Jake finally tells me he has one guy that could work on the vehicle. I called "corporate" for help and I have not received ONE follow up call or email not even a voice mail. Every time I connected with "corporate" it was via myself. I was told Jake's boss was on vacation during the process. I haven't gotten a call from him either. If I could give them 0 stars I would. This has been an extreme inconvenience.

5 stars Verified customer

Service was excellent and I got a free tire rotation. They stayed 6 minutes after closing so I could come pick up my truck!

2 stars Verified customer

Stripped wheel lugs.

4 stars Verified customer

responsive helpful clean efficient knowledgeable

5 stars Verified customer

Brett is great to work with. Kept us well-informed of problems that needed to be addressed with the Jeep and the progress his team was making. Finished on time and at the price quoted.

5 stars Verified customer

Exceptional service from Brett, he helped me though everything and was very personable

5 stars Verified customer

Honest mechanics. Great place for service.

5 stars Verified customer

Quick and timely service.

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