Your customer service on the day that I visited was excellent. It seemed a priority to your staff to make me feel pampered and very welcome. My Colorist was exceptional and very personable. Of course you know that Karen is an asset to your salon as well. I should mention how much I appreciated not being inundated with offers to purchase this product or that product. That is generally not true in other salons I have visited. Understated and thoughtful is the best way to describe my overall impression. My hair color was just right and I will visit again.