It was my first visit I found this shop with a google search as I am new to the area. I read the positive reviews and felt it was worth checking out. When I arrived it was busy, but not having an appointment the wait wasn't very long. Lili was my nail tech provider. She was very attentive and listened to my concerns regarding the length, color and proceeded to do my nails the way I asked. It was also my first time getting the SNS. I was thrilled with the result and look forward to coming back. Everyone was really nice and most of them spoke to me saying hello or smiling. You could see they cared about their clients. I hope my next visit is the same.