Been going to Dr Roth for several years with really good care. Yesterday I had a new dental hygienist do my cleaning and she had me turn my head to the right side for 80%of the cleaning apparently for convenience for her positioning. My neck hurt during the cleaning and this morning it is very painful. I kept trying to stretch and hint that it was uncomfortable but she didn't seem to notice or care. Also, I was unable to see the tv for distraction during the cleaning. I was disappointed since the previous dental hygienist was caring and provided excellent care.
We are very sorry to hear that your last cleaning visit was not as comfortable as your previous visits. It is very important to us that all of our patients have a positive experience, and it is unfortunate that we did not meet your expectations this time. We have discussed your experience with our hygienists to make sure that they keep all of our patients comfort in mind during their appointments. We would like the opportunity to talk with you more regarding your appointment. Please feel free to call and ask for Carin or Dr. Roth at your convenience.