First and formost, the the guy at the desk (I think his name is Dan) was a delight - he was very friendly and sweet. The quality of the work done was beyond excellent! When she took my car for a test drive she heard something that she wanted to address - back up on the rack it went and she fixed it right away.
I do have a few complaints, however. The first thing I needed to do was use the restroom, which was extremely dirty with urine drips on the seat! The toilet was cracked, repaired with puddy or something - it was discusting. The paper towel roll was wedged between the sink and wall, rather than in the empty towel holder. I had to wait for my car for an hour and a half which is understandable, but there's absolutely nothing for the customer to do while waiting. You can only do so much on your cell phone. There is no side table with magazines to read, no TV, no drink vending machine(s), no coffee - no amenities whatsoever.
That being said, does not mean I will never come back, because I will. I just hope to see a brighter, cleaner, more inviting business that caters to all your customer needs. Thank you!