I am always greeted and checked in right away, and offered water or tea. Alicia is always on time, she has been taking care of my hair for a few years. It is always a treat to get the shampoo - so relaxing and unhurried! Alicia is careful to confirm each detail about my choices for haircut. She has records of my color and this last visit we discussed some questions I had about making some changes regarding color - I'm looking forward to making some changes and using some of her ideas.